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DwellSmart's Security & Privacy Policy

DwellSmart, LLC respects the privacy of all of our customers and visitors to our website. We want you to feel secure and confident when shopping with us - it is in our vested interest that you are a happy customer and return to visit us in the future! The policy stated here applies solely to the use of DwellSmart's website.

In the event that you have any concerns placing an order with us over the internet, we welcome orders by phone. Call us from 9am to 5pm EST at (843) 805-7055.

Security: DwellSmart employs state-of-the-art technology to secure and protect any data that you provide us. Your login, registration, and payment information is all sent securely using several keys over 128-bit SSL encryption (the same kind that bank websites use). Your credit card number is masked in our customer care system - our employees can only see the last four digits of credit card numbers within our systems.

Information Collection: We collect information over the internet in the two following ways.

  • Actively Submitted Data: We collect information from customers during the check-out process required to fulfill orders. This information includes customer name, shipping address, contact information (email address and telephone number), and financial information (e.g., the credit card number with billing address or the PayPal information required to process payment).
  • Passively Tracked Data: We employ cookies on our website. A cookie is a small text file that our web server places on a user's computer hard drive to be a unique identifier. Cookies enable DwellSmart to track usage patterns and deliver customized content to users. You can refuse cookies by turning them off on your browser. But, if you want to access web pages that require registration, you need to accept a mandatory session cookie, which you can delete after you leave our website. We also track the IP address and ISP providers of users accessing our website.

DwellSmart's website contains links to other websites. Please note: When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours.

Information Usage: The information collected by DwellSmart will be used for fulfillment of customer orders (i.e., shipment of items purchased). Users who provide information will also periodically receive email announcements. Out of respect for your privacy, each email provides a simple "opt out" so that you can choose not to receive future emails from DwellSmart.

Any information that we collect is never sold to third parties or advertisers. We provide your shipping address to the appropriate freight carrier (e.g., UPS) in order to calculate shipping charges and arrange for shipment. We provide credit card information to our credit card processor for validation and processing over a secure connection. In the event that we arrange shipment directly from a vendor to the shipping address you provide, we provide the vendor with your name, address, and contact information only. We never share customer credit card or financial information with vendors. DwellSmart may use the contact information you provide to contact you in the event that we require clarification on your order or to advise you of any changes, delays, or irregularities.

The information we collect is used to create customer profiles based on purchase history. This facilitates DwellSmart's ability to respond to customer inquiries and to process item returns or exchanges.

Contact Us: Please feel free to contact us with any comments, questions, complaints or suggestions you might have regarding the information practices described in this statement.

  • email us:
  • write us: DwellSmart, 804 Meeting St., Charleston, SC 29403
  • call us: (843) 805-7055